#Sandisk 8 gb mp3 player install#
#Sandisk 8 gb mp3 player update#
#Sandisk 8 gb mp3 player portable#

If the player is detected in MSC mode but not when set to MTP mode, try to update or reinstall the Sansa firmware View instructions to switch player to MSC mode View instructions to connect in Forced MSC mode You can use Forced MSC mode or switch the player settings to MSC. Additional troubleshooting is unlikely to correct the problem.Ĭonnecting in MSC mode will help determine if there is a problem with MTP mode or with the Auto Detect mode feature of the player. NOTE: If a device with yellow exclamation point (!) continually appears and disappears, then the player is most likely failed. On the top menu click Action then select Scan for hardware changes. Right-click the entry with the error mark, select Uninstall.Ģ. If there is a yellow exclamation point (!) or question mark (?) beside the device, try to refresh the drivers.ġ.

#Sandisk 8 gb mp3 player portable#

Portable Device (if the player is set to MTP mode) USB Mass Storage device (if the player is set to MSC)Ģ. The Sansa player will show up on Device Manager's right pane as:ġ. MTP mode is the recommended and default method for Sansa Players when used with Windows OS. Exceptions are Sansa Connect and Sansa Express which only use MTP mode.

NOTE: Sansa MP3 Players can connect to your computer in MSC or MTP mode. Contact SanDisk technical support to check warranty status.Īccessing the Computer Management ConsoleĢ. Note: If you experience either of the 2 issues above the issue is likely hardware related. Additional troubleshooting is unlikely to correct the problem. If you receive the error ' USB Device Not Recognized' on the computer, the player is most likely failed. If there is nothing showing on the screen and the player does show up in as a storage device in an explorer window, then the screen is just NOT working. Refer to 'MTP Device Cannot Start code 10' if you get this error message Ensure you are connecting directly to the computer USB port and not to a USB hub. If the player does NOT turn on try other USB ports or on another computer if one is readily available. The screen on your player should turn on, show ' Connected' and indicate the battery charging or full. STEP 1 - Connect the Sansa player to the PC If the Sansa still connects and charges but never shows connected on the screen even after trying different PC and cables contact SanDisk support to check warranty status. Please try using a different cable and connecting to a different PC. This could be due either to the Cable, PC, or a defective device. When connecting the Sansa to the computer if the screen comes on but does not show 'Connected' on the screen the port is providing power however the data connection is not working. You may need to check with your IT administrator to see if this is causing the problem. NOTE: If you are trying to connect to a Computer at work that is part of a network, there may be user right restrictions that are set to disable access to new hardware or stop any program installations.

#Sandisk 8 gb mp3 player install#

SOLUTION 1 - For brand new player or first time connecting to this computer.įor Windows XP users: verify the following operating system requirements are met.ĭownload and install the latest Windows Media Player if it's not installed.įor Mac users, see Sansa player not recognized by a Mac OSįor Windows 7 & 8 users: Proceed to Solution 2 First try resetting your Sansa to ensure it is not frozen. NOTE: If the Sansa is frozen or hung it can prevent the device from being recognized by the computer. To resolve this issue, try the following solutions: This may be caused by one of the following:ġ.